Contact Us

Our professional team is here 24/7, so please don’t hesitate to contact us if you have any questions, problems or suggestions. We would love to hear from you.

You can reach us by filling out the form on this page, by making an appointment with us in person, or by contacting us on the numbers below:

Head Office: Sandown Johannesburg 2196 P.O. Box 782699, Sandton

Telephone: +27 11 302 0300 Call centre : +27 11302 0400 or 0860 309 250

Fax: +27 86 262 5031 142


Complete the form below and we will contact you shortly:

To open a business account click on “Contact us” button below

For complaints email [email protected], and for any other general enquiries and compliments, complete the below form.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Our Professional team is here for you.
Don’t hesitate to contact us.

Our Mission - Our purpose and goal as a business:
We financially partner with you on your journey in creating a successful business

Our Vision - What we do as a business for the benefit of our clients and stakeholders:
We grow entrepreneurs through successful partnerships

Our Values - What we believe in and how we will behave:
We are Curious, We are Connected, We are Committed
We believe in the power of the individual to create and shape a successful future;
We believe in the importance of community and support;
We believe in doing things differently;
We believe in the value of lifelong relationships.

Our Belief - Why we do what we do and love doing it:
We believe entrepreneurs are visionary. Their world is multifaceted, constantly evolving and challenging.
We believe they require a dynamic level of service and understanding to help them succeed.
We believe only we can provide this.

It's important to report a lost or stolen Mercantile Bank card as soon as possible. You can contact our 24-hour customer care hotline on 0860 11 99 25 to do so. We will issue you a new card within 48 hours. This can be collected at your nearest Business Centre or elsewhere, depending on arrangements made. Prompt notification is imperative as you will be liable for payment of all transactions recorded up until the card is reported lost or stolen.

Tel: +27 11 302 0300

Fax: +27 86 262 5031 142 West St

P O Box 782699

Customer Care Line

Tel: 0860 309 250
Email: [email protected]

Tel: +27 11 302 0500
Email: [email protected]

Tel: +27 86 011 9923
Email: [email protected]

Contact Details:


Ground Floor,
19 Crewkerne Place,
Corner of Keynsham Drive & Umhlanga Rocks Drive,

Tel: 031 303 2292
Fax: 031 303 2612

Cape Town

The Edge Building
Howick Close
Tygerfall Bellville
Cape Town
Western Cape

Tel: 021 852 9825
Fax: 021 851 0857


142 West Street,
Mercantile Building

Tel: 011 302 0475
Fax: 011 783 6069